Nicotine pouches are small, discreet pouches filled with nicotine, flavourings, and other ingredients. They are designed to be placed between your gum and lip, allowing the nicotine to be absorbed into your system without the need for smoking or vaping.

Nicotine pouches work by delivering nicotine through the mucous membranes in your mouth. When you place a pouch between your gum and lip, the nicotine is gradually released and absorbed into your bloodstream, providing a satisfying sensation similar to smoking or using other tobacco products.

This depends on various factors such as your nicotine tolerance, personal preferences, and health considerations. It is best to start with a lower dosage and adjust accordingly to find what works best for you. Consult the product packaging or seek guidance from a healthcare professional for specific recommendations.

This can again vary, but here at KULU we generally advise keeping them in place for around 30 to 60 minutes or until you no longer experience the desired nicotine effect.

No, nicotine pouches are not intended to be chewed. They are designed to be placed between your gum and lip, where the nicotine is absorbed through the membranes in your mouth. Chewing the pouches can result in an unpleasant taste and may affect the desired nicotine release.

No, it is not recommended to reuse KULU nicotine pouches. They are designed for single-use and should be disposed of after use. Reusing pouches may result in inconsistent nicotine delivery and could compromise their effectiveness.

If you accidentally swallow a nicotine pouch, it is generally considered safe, although if you experience any adverse reactions or have concerns, please seek medical advice immediately.

Please check out our Why Kulu? page here to learn about us.

Kulu is manufactured and prepared in Switzerland, Europe. We are TPD, REACH & cGMP Compliant and TPMF Filed & US FDA cGMP Inspected.

To use Kulu nicotine pouches, simply take a pouch from the can and place it between your gum and lip.

Allow the pouch to rest in that position, and as the nicotine is gradually released, you will begin to feel its effects. It may tingle at first, this is nothing to worry about and will receded throughout use.

Follow the product-specific instructions provided by KULU for the best experience.

There are 20 pouches in each KULU Nicotine Can.

Our nicotine Pouches are intended for use by adults who are 21 years of age or older and already users of nicotine products.

Kulu Nicotine Pouches should not be used by anyone allergic to nicotine and any other ingredients; pregnant/breast-feeding or are suffering from an unstable heart condition, severe hypertension or diabetes.

Yes, absolutely! Please ensure you empty any used pouches into general waste and then please recycle as usual.

Kulu is currently only available online via our website, but we’ll be coming to a store near you soon.

Would you like KULU stocked in your local shop? Please email hello@trykulu.com and we'll get in touch with them.

If you wish to cancel your order, we understand the urgency and will do our best to accommodate your request. However, please note that our processing time is fast, which means the window for cancellations is relatively small. We recommend contacting our customer service team as soon as possible to initiate the cancellation process. Our team will assist you further.

In case the cancellation cannot be processed in time, there's no need to worry. You have the option to decline the parcel upon its arrival or return it to us later. For detailed information regarding our return policy, you can refer to the specific section on our website, where you'll find all the necessary details.

We offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay

Please note that we only charge credit and debit cards once the order is shipped. To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.

You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.

2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.

3. Order page in your account: If you created an account during the checkout process, you can log in and visit the order page. Your order number will be displayed there for your convenience. Please note that the order number is typically an 8-digit number.

Once you’ve completed your order, you’ll receive a confirmation email. Once we’ve shipped your order, you’ll receive another email with your expected delivery date.

Please let us know as soon as possible if you see something wrong with your order, and we’ll do all we can to correct this before we ship your items. Unfortunately once shipped, we’re unable to change or amend the order.

None! We don’t believe you should pay any additional delivery charges to enjoy KULU, so we cover these for you.

We offer both standard delivery and express delivery options.

Please check our shipping policy for more information.

Our delivery partners deliver Monday-Saturday, excluding bank holidays.

Please look at our delivery options when at check out for more information.

Please let us know if you haven’t received your order by the designated delivery date.

We track all of our deliveries alongside our shipping partners so we can look into it as a priority for you.

Please contact us as soon as possible and we'll look into this as a matter of priority.

Currently we are only shipping our products to the UK, but we have plans in the near future to expand our delivery locations.

Please ping us a message on hello@trykulu.com and let us know where you'd like us to deliver to and we'll put it on our list.